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    • The website (the “Website” or the “Site”) is operated by Zarapkhana LTD (“Zarakhana”, “it”, “its”, “we”, “us”, “our”), and use thereof is governed by the following terms of use ( “Terms of Use” or “Terms”).
    • 2 Zarapkhana may from time to time revise, change, modify and/or remove part of these Terms of Use at its sole discretion. The new dated version of these Terms of Use takes effect as soon as it is published on-line.
    • These Terms, together with our Privacy Policy, govern Zarapkhana’s relationship to consumer in relation to this Website.



We take reasonable and appropriate technical, organizational and administrative security measures to protect any Personal Information we process from loss, misuse, unauthorized access, disclosure, alteration and destruction. Nevertheless, even if we strive to protect your Personal Information as much as possible, no transmission system or data network can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of the information you transmit on the Website when transferred through the Internet on unsecured networks. You therefore acknowledge that there are data security and privacy limitations inherent to the Internet, and that the security, integrity, and privacy of any and all information exchanged between you and Zarapkhana, and between you and other Zarapkhana users, cannot be guaranteed and we cannot be held liable. For more information about how we use and protect your Personal Information please view our Privacy Policy.


    • The name and trademark Zarapkhana, Zarapkhana logos and all other Zarapkhana-related marks depicted in this Website, whether registered or unregistered, are trademarks or service marks of Zarapkhana and its subsidiaries and affiliates.
    • The information, photos, text, graphics, videos, audio, tools, images, and all other content and materials provided by or made available on this Website (“Content”), and the Website itself, are protected by copyrights, trademarks and/or other intellectual property rights. This Content is owned or licensed by Zarapkhana or its subsidiaries or affiliates, or used with permission of their owners. This Content is provided for your personal, non-commercial, and informational purposes only. This Content also includes, but is not limited to the text, graphics, photos, interactive features, trademarks, service marks, trade dress, and logos in our Services (“Marks”). You may not use, manipulate, copy, reproduce, transmit, distribute, broadcast, display, sell, or otherwise use our Content and Marks for any purpose whatsoever not permitted by these Terms. All rights are reserved, worldwide.
    • We respect the intellectual property rights of others – including copyrights – and prohibit our users from using our Services in a way that violates those rights. Some of the content available through our Services may come from other users and third parties. All other content, trademarks and copyrights that appear through our Website are the property of their respective owners. You agree that you will not use the Services in a way that violates or infringes upon someone else’s rights of publicity, privacy, copyright, trademark, or other intellectual property rights.
    • You may not use the Content, Marks, or Services, or the content of others, in ways that are not authorized by these Terms. We may terminate your use or prohibit you from using our Services if we believe that you are violating the intellectual property rights of others in your use of our Site or Services.


    • The materials, information and Content contained on the Website is presented for information and promotion purposes only.
    • The materials, information and Content provided is for your personal use only. You may download, display or print the materials, information and Content appearing on the Website exclusively for personal and non-commercial purposes, provided that the copyright notice is retained on each copy and you do not change any trademark or other notification of ownership. Downloading or reproduction of any document or software gives you no right, title or interest with respect to said document or software.
    • Any other use, including reproduction for purposes other than personal non-commercial use, modification, dissemination, publication, distribution, transmission, creation derivative works form, or broadcast of the materials, information and Content of the Website, in whole or in part and by any means, is strictly prohibited, except with Zarapkhana’s prior written consent.


    • Any materials, information or Content on the Website are supplied “as is” in terms of their availability, and with no guarantee of any sort, express or implied, including, amongst others, implied warranty of merchantability or suitability for any particular purpose.
    • Zarapkhana carries no liability and cannot guarantee that the Content on the Website is accurate, complete and up-to date, or that the Website contains no defect and that any existing defects will be corrected. By using this Website, you agree to do so at your own risk and assume full responsibility for any problems inherent in using it, any loss of data and costs related to any assistance or repair to any hardware and/or software used by you for connecting to the Website, and you agree that Zarapkhana bears no liability whatsoever for any damage that may be caused by, result from or be connected to your use of the Website.
    • While Zarapkhana takes reasonable and appropriate technical, organizational and administrative security measures to protect the information we are entrusted with, if you communicate with us by e-mail, you should note that the security of Internet e-mail is uncertain. By sending sensitive or confidential e-mail messages, you accept the risk inherent to such uncertainty and possible lack of confidentiality over the Internet.


    • The Content of the Website may contain inaccuracies or typographical errors. Zarapkhana reserves the right to make changes, corrections, and/or improvements to such Content at any time without prior notice but does not assume any responsibility to do so.
    • The style, drawing and colours of Zarapkhana products featured on the Website may be modified without prior notice. The prices of products are dependent on market fluctuations and therefore subject to variations. Zarapkhana reserves the right to modify the prices and models on this website at any time.


    • The products featured on the Website are representative of Zarapkhana’s collection. However, not all Zarapkhana products may be featured on the Website.
    • The Website may contain information on Zarapkhana products and services, not all of which are available in every location. A reference to a product or service on the Website does not imply that such product or service is or will be available.
    • Products and services described on this Website are available while supplies last. The product images on this Website are representative and are not necessarily photographs of the actual product you will receive. While every effort is taken to try to ensure that the color, design, style, reference number, description, size and pricing (as applicable) of the products featured on the Website are representative of the original products, variation may occur. As such, product and service descriptions on this Website may vary from time to time, and typographical errors may occur, with the result that product and service descriptions, including but not limited to pricing (as applicable), may not be complete, current, or accurate. Zarapkhana will not be liable for any error or inaccuracy in the description, reference, pricing (where available) and in the photographs or graphical representations of products displayed on the Website, and is under no obligation to deliver the products and/or pay any damages whatsoever. Any questions about products can be directed to the Zarapkhana.


    • The customer may repudiate an online purchase agreement (return the product) within 14 (fourteen) days from the date the product was delivered to the customer or any third party designated by the customer.
    • The product shall also be accompanied by a sales receipt (if possible), annotation, passport and with its original packaging. If the product is damaged, it shall not be returned. The existence of damages shall be assessed by the expert of Zarapkhana and in case of no damages the product shall be returned.
    • Moreover, the product might not be returned in case:
      • the delivered product is customer’s individual order or it is tailored to customer’s personal needs;
      • the price of the delivered product is changed within the time period of 14 days due to the changes in the financial market of precious metals/gems. The time period starts from the delivery of the product to the customer.
    • The customer is obliged to return the product within 7 days from notifying about the repudiation of the agreement.
    • Zarapkhana is obliged to return the price of the product to the customer within 14 days from receiving the notification about the repudiation of the agreement. Money shall be returned on the same account the customer used to pay for the product.
    • Zarapkhana is entitled not to return the price of the product until the customer returns the product or delivers the confirmation document that the product is sent to the company.
    • For the avoidance of doubt, this term only applies to the products sold online and does not apply to the products sold in the stores.


    • Sold products cannot be returned/replaced unless the product was defected at the moment of purchase and buyer could not notice the defect. In case of the defect buy should request return/replacement within 2 weeks from the purchase date.
    • The product shall also be accompanied by a sales receipt and with its original packaging. If sold product is being replaced in higher price product buyer shall pay the difference in prices.
    • In case of return, the seller shall refund the buyer the payment by means of cash or wire transfer within 10 (ten) working days from the date of buyer's request to return the product.
    • This term applies for both online and non-online purchases.


  1. LINKS
    • The Website may contain links to other third party Internet websites that are not operated or controlled by Zarapkhana. Those addresses or links are provided solely as aids to assist you to locate other Internet websites that may be of interest.
    • Zarapkhana has not reviewed any of the websites which link to the Website. Zarapkhana shall not be held liable for the availability or content of such websites or any article contained on or obtained through such websites. Please note that following any link to any third party website is at your own risk.



These Terms of Use, as well as your use of the Website and any agreement between us, shall be governed by and construed in accordance with the laws of Georgia without giving effect of conflicts of law principles. Any dispute, controversy or claim arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the ordinary courts of Tbilisi, Georgia, and the parties agree and submit to the personal and exclusive jurisdiction and venue of this court.



If any portion of these Terms is found to be unenforceable, that provision will be severed from these Terms, and will not affect the validity and enforceability of the remaining Terms.


    • The present Terms of Use embody the full agreement concluded between Zarapkhana and yourself concerning the access and use of the Website and its Content.
    • These Terms, along with any other documents incorporated by reference, make up the entire agreement between you and Zarapkhana. We reserve all rights that are not expressly granted to you. You may not transfer any rights given or obligations borne to you under these Terms without our express consent. We do not waive any provision under these Terms even if it is not enforced. These Terms remain in effect until such time as modified or terminated by us.



If you have any questions regarding these Terms or our practices, you can contact us at:

Zarapkhana LTD

Identification Number 202445540

Ljubljana Str. N15

Tbilisi, Georgia


Tel: + 995 32 251 00 01

Head office

Lubliana str. 15, 0159
Tbilisi, Georgia
Working Hours: 10:00 - 19:00
Tel.: (+995 32) 2510001
Fax: (+995 32) 2530044


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